CANCELATIONS: We appreciate that sometimes you may need to cancel or reschedule your appointment and so therefore kindly request a minimum of 48 hours’ notice. Failure to do so will result in a charge of losing your 50% non- refundable booking fee and in future you will always have to pre-pay for any appointment booked with us to secure your next appointment regardless of the treatment. If you cancel on the day of your appointment you will loose the booking fee and be charged either 70% or 100% for no shows. no shows are regarded as anyone who doesn't contact the salon to cancel or reschedule. You will not be able to make another appointment without settling the amount. All deposits aka booking fees are non refundable but we will allow it to be transferred if asked for in line with out salon policy. SICKNESS & FAMILY/FRIEND EMERGENCY: If you or a member in your family has a new or infectious illness you must contact us as soon as possible to reschedule your appointment to a later date. For your safety and that of the staff and other clients please do not come to your appointment sick. A onetime last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation policy will be in effect no matter what. We understand that emergency’s or sickness happens and this is why we have this sickness and emergency policy where we offer an exception to our cancellation policy but please be aware that this is a one and only allowance to our cancellation policy that we can offer you and that any future cancellations will be charged no matter what. Booking fees are not refundable but we will be happy to keep it aside for your next appointment. NO SHOWS: If you have an appointment and do not show or contact us to cancel you will automatically loose the entire treatment cost which will not be transferable to any future appointment no matter what. This will be charged to your card we have on file. When you book an appointment, this stops anyone else being able to take that slot which isn't fair, we loose money and if you do not intend to show or forget then it is your responsibility as the system we use, sends you an email confirmation, reminders AND lets you add it to your phones calendar which is great if you want to set alarms to help further remind you. PAYMENTS: We take cash only and BACS in some instances in the salon. We require booking fees to be paid in advance when asked, and you will either be asked to pay it via BaCS or a link sent from our booking provider, Fresha. BOOKING FEES: We take a 50% on refundable booking fee for all services. This will be lost if you cancel or reschedule within 48 hours of the treatment. We have also mentioned it multiple times throughout our website, social media platforms and sometimes booking system.
REFUNDS/ EXCHANGES ON SERVICES: , We have a 100% satisfaction guarantee that if for any reason you are unhappy with a treatment performed we will offer a free re-treat. This will only apply if you contact us within 24 hours of the treatment being performed, you co-operate us with answering any questions (normally so we can get to the root cause of the problem). with any supporting evidence i.e. a photograph of the issue. We do not do refunds no matter what. We will not offer an exchange of service, only a re-treat of the issue. REFUNDS/ EXCHANGES ON PRODUCTS: If there is a fault with a product bought, you must inform us within 24 hours and bring the product back in it's packaging or how it came to be eligible for an exchange. All items are non-refundable. LATENESS: we appreciate you may run late but we ask for you to give us a call on our landline to inform us as soon as practically possible. Be aware though that this may lead to your treatment being cut short/ a possibility of refusing service; however we will always do our best to accommodate you. Please always arrive 5 minutes early so we can get you ready for your appointment.Surcharges will apply if we have to add extra tie to finish treatment due to lateness. Depending on how late you are to your appointment this will lead to either cutting of your service, loosing your appointment slot and having to pay for the service or additional costs if we have to go over time. What is chosen will be at the therpists discretion as it purely depends on the service and how late you are.
TEST PATCHES: Test patches must be carried out at least 48 hours before appointment and is your responsibility to book. It needs must every 6 months of a treatment you haven't had with us, if your new with us regardless if you've been to other salons, if you haven’t seen us in a while (6 months), if you’ve had any covid 19 vaccinations since last seeing us, each time you become pregnant. This is not the responsibility of the salon to book, but yourself which is available to book on our website. We do not take any responsibility for any injuries suffered if you fail to book a test patch. And this must be carried out a minimum of 2 days before your booked appointment. We do not do walk in test patch appointments.
CONSULTATION FORM: It is up to you to fill out the consultation truthfully, to the best of your knowledge and update us at your next appointment if anything has changed as we will not take any responsibility for any reactions suffered. All new clients and anyone we haven’t seen in a while will be asked to fill out a consultation form, failure to do so will result in refusing service. If you get a new medical issue whether it be eye, face, body, internally or externally let us know. This includes any eye problems, pregnancy, new allergies, new medications and so forth. The consultation form must be done as soon as it is sent to you (this would be sent via email from our booking system Fresha) this helps avoid any issues on the day and allows us to take any necessary safety precautions. TREATMENTS: LASHES- if you are a client who has exceptional amount of lashes (ie natural lashes for lash lifts or extensions) you will be charged an additional fee (dependant on how long extra is required) this is to cover the costs of additional time taken, any additional products used etc. We don't usually know until either mid way through the appointment or towards the end. The prices on the menu are based on the times that are shown there. Surcharges may apply if pre care is not followed such as arriving with makeup on when not supposed to and this can also affect the end result. Times stated online are approximate times as each client is different and we never like to rush through a treatment so thta we always offer exceptional results.
CONFIRMATIONS & CONSULTATION FORMS: Failure to confirm your appointment and filling out the online consultation form (via email from Fresha) will mean your appointment will be cancelled.
THERAPIST SICKNESS: If in the event a therapist is unwell, we will only shut the salon if absolutely necessary, such as if we feel it could impair the job or pass an illness onto clients. Please know that this will not be a light decision and will be taken to safeguard clients, the therapist and allow all treatments to be done at there best and we cannot do so if unwell. In the event of this, clients are entitled to reschedule there appointment as far as 3 months in advance as we do not offer refunds.
Other T&CS
Prices may vary, sometimes due to inflation, upgrading our products and skills, experience and so forth may result in a small price increase every so often.
Any offers/ discounts cannot be used in conjunction with any other offer
We will not serve anyone under the influence of drugs or highly intoxicated
We will not perform any treatment to minors under 16 without parent/guardian consent. PMU is 18 years old.
Once you leave the salon, it is up to you to follow the aftercare given. Most of our services require strict aftercare to be understood and followed to not only get the best out of the treatment but to also prevent loss of the treatment results and so much more.
To guarantee the comfort of all of our clients, we do not allow children in the salon. Failure to follow this policy may result in the appointment needing to be rescheduled and may affect your appointment. And please come alone to your appointment. Makeup may be acceptable but please ask.
Please research or ensure you've booked the correct service for you as if you haven't and arrive and we cannot fulfil the treatment you actually want then you will need to pay the whole treatment cost.