Makeup Bridal Beauty Waxing Spray Tans Facials Blowdrys Eyelashes Nails
Please familiarise yourself with our salon policy before booking with us to avoid any unwanted mis communication or problems.
CANCELATIONS: We appreciate that sometimes you may need to cancel or reschedule your appointment and so therefore kindly request a minimum of 48 hours’ notice. Failure to do so will result in a charge of losing your 50% non- refundable booking fee and in future you will always have to pre-pay for any appointment booked with us to secure your next appointment regardless of the treatment.
Sickness and family emergency policy: due to last minute cancellations. If you or a member in your family has a new or infectious illness you must contact us as soon as possible to reschedule your appointment to a later date. For your safety and that of the staff and other clients please do not come to your appointment sick. A onetime last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation policy will be in effect no matter what. We understand that emergency’s or sickness happens and this is why we have this sickness and emergency policy where we offer an exception to our cancellation policy but please be aware that this is a one and only allowance to our cancellation policy that we can offer you and that any future cancellations will be charged no matter what. Booking fees are not refundable but we will be happy to keep it aside for your next appointment.
NO SHOWS: If you have an appointment and do not show or contact us to cancel you will automatically loose the booking fee which will not be transferable to any future appointment no matter what. If you no show more than twice, we will ask for a full pre-payment which will be non-refundable to help due to our lost time for not showing on two or more occasions. Regardless of your future booking after not showing you will always have to pay either a booking fee or full pre-payment.
PAYMENTS: We take cash only and BACS in some instances.
BOOKING FEES: We will have sent you an email explaining that all booking fees are non-refundable and the amount payable (50%). We have also mentioned it multiple times throughout our website, social media platforms and sometimes booking system. All booking fees are non-refundable.
REFUNDS/ EXCHANGES ON SERVICES: If for any reason you are unhappy with a treatment performed, the salon must be contacted by any of the contact details mentioned below in conjunction with any supporting evidence i.e. a photograph of the issue, doctors note etc. within a maximum time frame within two days. We will ask for an opportunity to resolve the issue however we feel is reasonable and fit but do also expect a chance to rectify the situation, we do not offer refunds. Refunds may only be issued at our discretion if the issue is unresolved after you coming into the salon to have it fixed. We also have the right to refuse service.
REFUNDS/ EXCHANGES ON PRODUCTS: If there is a fault with a product bought, you must inform us within 24 hours to be eligible for an exchange. All items are non-refundable.
LATENESS: we appreciate you may run late but we ask for you to give us a call on our landline to inform us as soon as practically possible. Be aware though that this may lead to your treatment being cut short/ a possibility of refusing service; however we will always do our best to accommodate you. Please always arrive 5 minutes early so we can get you ready for your appointment.
TEST PATCH: test patches must be carried out at least 48 hours before appointment, every 6 months if you haven’t seen us in a while, if you’ve had any covid 19 vaccinations since last seeing us, if your new to the salon and even if you have had a similar treatment elsewhere but not with us. This is not the responsibility of the salon to book, but yourself which is available to book on our website. We do not take any responsibility for any injuries suffered if you fail to book a test patch.
CONSULTATION FORM: It is up to you to fill out the consultation truthfully, to the best of your knowledge and update us at your next appointment if anything has changed as we will not take any responsibility for any reactions suffered. All new clients and anyone we haven’t seen in a while will be asked to fill out a consultation form, failure to do so will result in refusing service.
Sickness and family emergency policy: due to last minute cancellations. If you or a member in your family has a new or infectious illness you must contact us as soon as possible to reschedule your appointment to a later date. For your safety and that of the staff and other clients please do not come to your appointment sick. A onetime last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation policy will be in effect no matter what. We understand that emergency’s or sickness happens and this is why we have this sickness and emergency policy where we offer an exception to our cancellation policy but please be aware that this is a one and only allowance to our cancellation policy that we can offer you and that any future cancellations will be charged no matter what. Booking fees are not refundable but we will be happy to keep it aside for your next appointment.
NO SHOWS: If you have an appointment and do not show or contact us to cancel you will automatically loose the booking fee which will not be transferable to any future appointment no matter what. If you no show more than twice, we will ask for a full pre-payment which will be non-refundable to help due to our lost time for not showing on two or more occasions. Regardless of your future booking after not showing you will always have to pay either a booking fee or full pre-payment.
PAYMENTS: We take cash only and BACS in some instances.
BOOKING FEES: We will have sent you an email explaining that all booking fees are non-refundable and the amount payable (50%). We have also mentioned it multiple times throughout our website, social media platforms and sometimes booking system. All booking fees are non-refundable.
REFUNDS/ EXCHANGES ON SERVICES: If for any reason you are unhappy with a treatment performed, the salon must be contacted by any of the contact details mentioned below in conjunction with any supporting evidence i.e. a photograph of the issue, doctors note etc. within a maximum time frame within two days. We will ask for an opportunity to resolve the issue however we feel is reasonable and fit but do also expect a chance to rectify the situation, we do not offer refunds. Refunds may only be issued at our discretion if the issue is unresolved after you coming into the salon to have it fixed. We also have the right to refuse service.
REFUNDS/ EXCHANGES ON PRODUCTS: If there is a fault with a product bought, you must inform us within 24 hours to be eligible for an exchange. All items are non-refundable.
LATENESS: we appreciate you may run late but we ask for you to give us a call on our landline to inform us as soon as practically possible. Be aware though that this may lead to your treatment being cut short/ a possibility of refusing service; however we will always do our best to accommodate you. Please always arrive 5 minutes early so we can get you ready for your appointment.
TEST PATCH: test patches must be carried out at least 48 hours before appointment, every 6 months if you haven’t seen us in a while, if you’ve had any covid 19 vaccinations since last seeing us, if your new to the salon and even if you have had a similar treatment elsewhere but not with us. This is not the responsibility of the salon to book, but yourself which is available to book on our website. We do not take any responsibility for any injuries suffered if you fail to book a test patch.
CONSULTATION FORM: It is up to you to fill out the consultation truthfully, to the best of your knowledge and update us at your next appointment if anything has changed as we will not take any responsibility for any reactions suffered. All new clients and anyone we haven’t seen in a while will be asked to fill out a consultation form, failure to do so will result in refusing service.
Other T&CS
- Prices may vary, sometimes due to inflation, upgrading our products and skills, experience and so forth may result in a small price increase every so often.
- Any offers/ discounts cannot be used in conjunction with any other offer
- We will not serve anyone under the influence of drugs or highly intoxicated
- We will not perform any treatment to minors under 16 without parent/guardian consent
- Once you leave the salon, it is up to you to follow the aftercare given. Most ogf our services require strict aftercare to be understood and followed to not only get the best out of the treatment but to also prevent loss of the treatment results and so much more.
- To guarantee the comfort of all of our clients, we do not allow children in the salon. Failure to follow this policy may result in the appointment needing to be rescheduled and may affect your appointment. And please come alone to your appointment. Makeup may be acceptable but please ask.
