I'VE BEEN ASKED FOR A BOOKING FEE, IS THIS LEGIT & WHY?

YES! The times we will definitely ask for a non refundable booking fee is when:

• The total costs of treatment/s equal to £30 or more on any treatment on any day
• All bridal and freelance appointments
• Any treatments exceeding the time of 1 hour.
• All Sunday and out of hour appointment treatments regardless of price and times will require a booking fee as these are extra shifts that have been opened upon request.

You will be asked to pay 50% of the amount upon booking via bank transfer and the rest via cash in salon upon completion of the service/s. If it is not paid by the end of day (from the date we send you the BACS transfer details) then you will forfeit the space and have to rebook again if the space is still available we can give you another chance to pay the booking fee.
The booking fee scheme is designed to protect appointment spaces and make it fair for clients as we have extremely limited spaces and many clients to makeover! By paying your deposit it will secure your space and give you first priority.
Please note that all booking fees are non refundable and in some cases non exchangeable so please be 100% sure when booking as we will not issue refunds.

HOW IS MAKEUP & BEAUTY BAR DIFFERENT FROM OTHER MAKEUP ARTISTS?

We proudly have a 100% satisfaction rate with makeup. All our mua's carefully listen to what you want, mixing it with our high levels of expertise and creativity. Each and every makeup treatment (including all our other services) are bespoke to your needs and goals! All our mua's have experience and so much passion for Makeup! We take many things into consideration that we feel many mua's are lacking particulary: eye shapes, skin tones and mature skin. Simmy opened Makeup & Beauty Bar with the intention of focusing in offering only the best makeup services at the best competitive prices and although self taught, keep learning and keeping up to date on whats trending as well as all the classical looks. We guarantee to leave you feeling amazing and the best part is you can get all your beauty and complimentary hair treatments under one roof! We also love doing Bridal makeup and offer trials, freelance bridal options and customised bridal packages at discounted prices. We also have a very good understanding of Indian/Pakistani skin tones and types and so therefore we are definately go to if you struggle with finding the right person doing your coverage etc.

WHICH PAYMENT METHODS DOES MAKEUP & BEAUTY BAR ACCEPT?

We accept cash only. However, our neighbour, Tesco across the road have a cash point. All booking fees required before treatment date can be paid via bank transfer. For any treatments over £30 we will ask for a 50% non refundable deposit to secure your booking which can be payable via bank transfer.

I WANT TO COME WITH A FRIEND — DOES MAKEUP & BEAUTY BAR OFFER PACKAGE DEALS?

Of course! Simply give us a call or email letting us know exactly what it is you require and for how many people.

FOR TINTING/LASH SERVICES DO I NEED A PATCH TEST?

We strongly recommend in having one even if you've had tinting or lashes done numerously as your body can become allergic to a certain substance. When you are a new client with us, you will sign a disclaimer form which will indicate and allow us to go ahead with the treatment meaning that if you were to have a reaction we would not be held responsible as we do offer a free patch patch which is to be done 24 hours before desired treatment date. Please consider patch testing strongly as nasty chemical burns can result from an allergic reaction from tinting/ lash glues!

I AM INTERESTED IN WORKING FOR MAKEUP & BEAUTY BAR. HOW DO I APPLY?

We are always looking for talented individuals. Even if you do not see a vacancy advertisement whether you are a beauty therapist/ makeup artist/ hairdresser/ hairstylist etc we are always considering applications. 
Simply navigate to the vacancies page to see how to apply!

WHAT DO I NEED TO CONSIDER BEFORE MAKING AN APPOINTMENT WITH MAKEUP & BEAUTY BAR?

Please consider the following:

• If you're eligible for the services i.e. if you need a patch test/ if you are medically fit/ have the time (you can check booking timings on our booking icon when you select a treatment)
  
• Please either research if the treatment you are considering booking is for you, if you are unsure you can get free advice from us. Just get in touch with us for a free consultation and we can go over any queries or concerns. It is not advisable to leave it until the treatment, as if you have a certain condition etc. you may not be eligible to have treatment done in which means we may have to reject your treatment. 
  
• Please note that some services may run late as the services are all customised and depending on your skin/ what look you are going for etc and as a result this can affect the timing of the treatment (if you are worried about this then please get in touch with us).
  
• We also ask all new clients to be 5 minutes early for the appointment and all treatments are subject to filling out our disclaimer form. All treatments are subject to all new clients filling out a disclaimer form to their true knowledge.

HOW ACCESSIBLE IS MAKEUP & BEAUTY BAR?

Very! we have free parking available merely one minute away from the salon and free parking outside the salon after 6pm.
​The buses are also super convenient. Buses running frequently from outside the salon such as the numbers 14,22,10,21,34,36 and 7! There is also even more bus stops available less than 5 minute walk away leading onto the main Leith Walk road! Unfortunately, there is no wheelchair access for the Beauty room or toilet area. We have wheelchair access in the front of the salon but cannot always offer it depending on how busy the space is. We apologise for any inconvenience. 

THERE IS A TREATMENT I WANT, BUT I CAN'T SEE IT ON THE BOOKING PAGE, WHY?

Chances are it is a price upon request service/ it may be a newly added service and also as we are a fairly new business sometimes we are understaffed, and so there is a chance we may not have a stylist available for that day/time. Best thing to do is get in touch with us if there is a treatment with no pricing, availability or listing and we will be more than happy to help.

WHERE CAN I FIND TIPS AND HELP REGARDING A TREATMENT I'VE BOOKED or considering booking?

You have quite a few options here!

• The web is a wonderful place where you can research do's and don'ts before treatments (i.e waxing, tans etc) and aftercare!
  
• However, we have some of our personal most important tips when you book online (once you select the treatment and time slot then on the details page it will appear there) stating some of the terms & conditions etc.
  
• We also give you detailed aftercare advice at the end of your treatment, so do not fear! we won't leave you clueless!
  
• Alternatively we are more than happy to help out with the booking, so you can speak to a staff member who will give you customised advice by booking a free consultation. The consultation can be done in the salon or over the phone. Please state your preference in the booking notes. If you require a call back then provide us with a UK landline or mobile number only and we will call you back on the time selected on the booking.

I NO LONGER REQUIRE MY BOOKING, HOW AND WHERE DO I CANCEL?

We kindly request a minimum of  8hours notice (ideally 24 hours) to allow a chance for our other clients. Failure to do so, will result in a 50% non refundable deposit to secure your next booking or loosing your paid deposit. We hope that you understand that no shows dramatically affects business and is unfair to other clients. You can cancel by letting us know on any of our contact details.

I HAVE A CHILD UNDER 16, CAN THEY COME FOR A TREATMENT?

Of course! They can have almost any treatment as long as we have parental or guardian consent. We also require the guardian/parent to fill out the disclaimer form and take the minor to the appointment.

I HAVE A DISCOUNT CODE/USING AN OFFER, HOW DOES IT WORK?

Whether it is a facebook offer, an offer you're using from within the shop etc. you cannot use any offers in conjunction with any other offer and usually we have all t&c's on the promo ad.

I MAY RUN LATE FOR MY APPOINTMENT, WHAT DO I DO AND NEED TO KNOW?

We understand that sometimes this cannot be helped and may happen and so all we ask is to give us a call to let us know as lateness (depending on how late, our schedule etc) may mean that we cannot do the treatment and/ or have to cut your treatment. However, we will always do our best to not cut the treatment and do the best to fit you in.

I NEED AN APPOINTMENT OUTWITH YOUR OPENING HOURS, IS THIS POSSIBLE TO HAVE?

YES! we absolutely try to cater to all clients and offer evening appointments upon request and some Monday appointments also. If this sounds good to you, we need at least 24 hours notice and take a 50% non refundable deposit to secure your booking, payable by bank transfer. Please note that sometimes we may not be able to cater to this but we always do our upmost best.

WHAT TREATMENTS DO YOU DO FREELANCE, AND HOW DOES IT WORK?

We do almost any of our in salon treatments freelance to your desired Edinburgh location. Prices will vary dependant on location distance, prices are different to in salon treatments. Our most popular freelance treatments is bridal makeup and hair. For any freelance quotations please email us detailed information on what you are looking for, for what location, how many people, the date and time and any other information you think may be helpful. Please give us 2-3 working days from the date of our response to your email to respond with a detailed quotation.

WHAT OTHER SERVICES ARE AVAILABLE THAT ISN'T ON THE BOOKING PAGE?

Anything you want, ASK! We are always adding fresh new treatments in demand! However, some services as examples offered (not on the booking page) are:

• Bridal Makeup
• Freelance Makeup
• Hairdressing Services.
• 1:1 makeup lessons 

I HAVE A COMPLAINT, HOW DO I GO AHEAD WITH THIS?

If for any reason there is an issue with a treatment performed on yourself or anything you are dissatisfied with then these are the steps to take:

1. The salon must be contacted by writing by sending an email with a detailed version of events, the date/time and treatment details, the staff member you are complaining about and so forth.
   
2. This must be made within two days of the event and we require evidence such a doctors note/ images etc/ showing at the salon etc. We ask for a chance to resolve the situation however we will best fits but ask for a chance to resolve the situation before a refund can be issued.
   
3. We ask that if you are dissatisfied at any point in the salon that you make us aware at the time so we can resolve it there and then however, we understand that not everyone is comfortable with this and so this is why we ask for you to personally speak to us or email us the above before unfairly writing negative reviews etc. as we always try our best to help every client and make them feel good when leaving the salon.

Our goal in the salon is to provide each and every client with the best service from start to finish at the best competitive prices. We absolutely love what we do and so it hurts us when a client is not happy and so we will always try our upmost best to help every complaint and make things right. Please note that we will take up to 3 working days to acknowledge your complaint and 7 working days to investigate the situation and come back with a solution. During the investigation, we take all points into account regarding the staff member involved, hearing both sides, looking over evidences presented and disclosure forms and so forth before making an informed decision and be assured we will take all things into deep consideration with much empathy. 
Please note that we have the right to refuse service to anyone.

DO YOU HAVE ANY OFFERS OR DISCOUNTS? 

We would love to give everyone the opportunity to try our services at Makeup & Beauty Bar more than once and so we offer the following:

1. If you leave a super positive review on your time here with us on our Google, Treatwell and Facebook we will give you a choice of either  free file & polish (reviews must be left on all 3 methods) OR 10% discount on ANY (yes ANY) non discounted treatment or product! Also, we will allow you to use this more than once, so for example if you leave a review on 1 place= 10% off, 2places= 20% off, 3 places= 30% off and so forth (This is if it is done at the same time, but before your booking). If you do it one at a time after each booking you will get 10% each time off, so its upto you how you do it! If you have done this, and want to use this discount then when making the booking please let us know where the reviews where left and under what username and we will discount it accordingly. 
2. Our second offer, is that if you tag your selfies with a positive caption to @makeupbeautybarx on our Instagram/Facebook you can get the same as above discounted! 
3. We also do seasonal offers from time to time, so please look out on our social media: it always gets posted there! and sometimes posters within our salon or shop window. 

I'M BOOKING  VIA TREATWELL, WHAT DO I NEED TO KNOW?

• As a treatwell client please note that all the above policies such as cancellations, no shows, reviews etc. is all the same and applies. 
• If you are booking a treatment through Treatwell, discounts outwith the Treatwells website will not be applied. If you would like to take advantage of an offer outwith Treatwell, you must cancel your Treatwell appointment and get in touch with us. Any offers/ discounts outwith Treatwell's website can only be accepted by booking with us directly and not third parties. 

WHAT PRODUCTS DO YOU HAVE FOR RETAIL?

We currently do not hold stock within our premises for you to buy there and then however, we can order it for you upon request. How it works is simple!:

1. We will ask you to prepay for the product
2. We will order the product and let you know of the total cost including any VAT, post & packaging costs and when to expect the product roughly. Please allow 7 working days. This will vary.
3. We will contact you when it is ready for you to pick up
4. Arrive on date specified.